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+# Professional Services
+
+## Purpose
+
+The Professional Services (PS) function at FlowFuse provides scoped, paid services to accelerate customer implementation, reduce delivery risk, and support complex or time-sensitive deployments.  
+Professional Services exists to help customers achieve outcomes faster when additional expertise, capacity, or structure is required beyond standard onboarding and support.
+
+Professional Services engagements are intentional, outcome-driven, and time-bound.
+
+---
+
+## Scope and Responsibilities
+
+Professional Services owns:
+
+- Scoping and delivery of paid customer engagements
+- Implementation support for complex architectures or deployments
+- Enablement services, including workshops and tailored training
+- Acceleration of onboarding and time-to-value
+- Delivery of agreed project outcomes within defined scope
+- Structured handoff to Customer Success at engagement completion
+
+Professional Services is accountable for **successful delivery of scoped engagements**, not for ongoing account ownership or renewal outcomes.
+
+---
+
+## Professional Services–Owned Processes
+
+Professional Services owns the following delivery-focused processes:
+
+- Engagement scoping and proposal definition
+- Project planning and execution
+- Delivery of enablement services (workshops, training, guided implementation)
+- Progress tracking and status communication
+- Post-engagement handoff to Customer Success
+
+Detailed process documentation will be added as these processes are formalized.
+
+---
+
+## Collaboration Model
+
+Professional Services works closely with other functions in the Commercial Organization:
+
+- **Sales Department**  
+  Owns commercial negotiation and contract execution.  
+  PS supports Sales by defining scope, effort, and delivery assumptions.
+
+- **Solution Engineering**  
+  Collaborates on technical architecture and implementation approach, especially during complex deployments.
+
+- **Customer Success**  
+  Receives structured handoff at the conclusion of services engagements to ensure continuity of adoption and support.
+
+- **Sales Partnerships**  
+  Coordinates delivery where partners are involved in implementation or enablement.
+
+Professional Services does not own ongoing customer relationships or commercial expansion.
+
+---
+
+## Engagement Principles
+
+Professional Services engagements follow these principles:
+
+- Be scoped, time-bound, and outcome-oriented
+- Clearly define responsibilities and success criteria up front
+- Avoid open-ended or undefined delivery commitments
+- Complement, not replace, product capabilities and Customer Success
+- Transition ownership cleanly at engagement completion
+
+---
+
+## Metrics and Accountability
+
+Professional Services effectiveness is measured by:
+
+- On-time and on-scope delivery
+- Customer satisfaction with services engagements
+- Reduction of implementation risk
+- Quality of handoff to Customer Success
+- Utilization and services margin (where applicable)
+
+---
+
+## Tools and Systems
+
+Professional Services primarily uses:
+
+- Project tracking and delivery tools
+- Documentation and knowledge-sharing systems
+- Collaboration platforms for workshops and working sessions
+- Internal delivery frameworks and templates
+
+Detailed tool usage is documented separately.
+
+---
+
+## How This Page Is Used
+
+This page defines **what Professional Services owns**.  
+Detailed execution guidance is documented in:
+
+- Professional Services process documentation
+- Delivery templates and playbooks
+- Cross-functional engagement guidelines
+
+This separation ensures clarity between scoped delivery and ongoing customer ownership.