diff --git a/contents/teams/forward-deployed-engineering/index.mdx b/contents/teams/forward-deployed-engineering/index.mdx new file mode 100644 index 000000000000..087bc7a97327 --- /dev/null +++ b/contents/teams/forward-deployed-engineering/index.mdx @@ -0,0 +1,35 @@ +--- +title: Forward Deployed Engineering +sidebar: Handbook +showTitle: true +hideAnchor: false +template: team +--- + +## Responsibilities + +* Auditing customer PostHog implementations for correctness, data quality, and privacy compliance. +* Helping customers implement PostHog in the best possible way. +* Shipping improvements to the PostHog product when customer patterns reveal friction worth fixing. + +## Customers + +* Existing large and/or high-growth customers who can benefit from the extra focus and attention. +* Customers willing to pay for engineer time (via professional services). + +## Output metrics + +* Logo retention for customers who have been assigned a Forward Deployed Engineer. +* Completed professional services engagements. + +## Principles + +**Extreme customer focus** - you should love working customers as much as they love working with you. + +**Deeply analytical** - some of the problems our customers face require a lot of investigation and digging around in data; a focused and analytical mindset is a must. + +**Being power users of PostHog is a must** - otherwise we won't be credible. PostHog is a big and growing platform, so this is a challenge to stay on top of! + +## Slack channel + +[#team-fde](https://posthog.slack.com/archives/C0ADE38DEFN) diff --git a/contents/teams/forward-deployed-engineering/mission.mdx b/contents/teams/forward-deployed-engineering/mission.mdx new file mode 100644 index 000000000000..51bd76983c6e --- /dev/null +++ b/contents/teams/forward-deployed-engineering/mission.mdx @@ -0,0 +1 @@ +Forward Deployed Engineers lead short-term projects with our biggest customers to ensure they are using PostHog according to recommended patterns, reducing their reliance on our support team, and ensuring that customers get the most out of their PostHog usage. \ No newline at end of file diff --git a/contents/teams/forward-deployed-engineering/objectives.mdx b/contents/teams/forward-deployed-engineering/objectives.mdx new file mode 100644 index 000000000000..653624817e78 --- /dev/null +++ b/contents/teams/forward-deployed-engineering/objectives.mdx @@ -0,0 +1,8 @@ +**Objective**: Hit the ground running as a real life small team + +## Q2 2026 Goals + +- Hire and onboard one new team member (Simon) +- Deliver something of use back to the product / GTM org after every completed engagement (Joshua) +- Define FDE intake guide - for requesters and FDEs (Simon) +- After each FDE engagement we log qualitatively the impact manually (Joshua)