From 14f53a885b71df9c5ac00f5afd1f72774a0958fc Mon Sep 17 00:00:00 2001 From: Simon Fisher Date: Thu, 2 Apr 2026 13:24:37 +0100 Subject: [PATCH 1/3] Added FDE small team and Q2 goals --- .../forward-deployed-engineering/index.mdx | 35 +++++++++++++++++++ .../forward-deployed-engineering/mission.mdx | 1 + .../objectives.mdx | 8 +++++ 3 files changed, 44 insertions(+) create mode 100644 contents/teams/forward-deployed-engineering/index.mdx create mode 100644 contents/teams/forward-deployed-engineering/mission.mdx create mode 100644 contents/teams/forward-deployed-engineering/objectives.mdx diff --git a/contents/teams/forward-deployed-engineering/index.mdx b/contents/teams/forward-deployed-engineering/index.mdx new file mode 100644 index 000000000000..00a0539f6e93 --- /dev/null +++ b/contents/teams/forward-deployed-engineering/index.mdx @@ -0,0 +1,35 @@ +--- +title: Onboarding +sidebar: Handbook +showTitle: true +hideAnchor: false +template: team +--- + +## Responsibilities + +* Auditing customer PostHog implementations for correctness, data quality, and privacy compliance. +* Helping customers implement PostHog in the best possible way. +* Shipping improvements to the PostHog product when customer patterns reveal friction worth fixing. + +## Customers + +* Large/high-growth customers who can benefit from the extra focus and attention. +* Customers willing to pay for engineer time (via professional services). + +## Output metrics + +* Logo retention for customers who have been assigned a Forward Deployed Engineer. +* Completed professional services engagements. + +## Principles + +**Extreme customer focus** - you should love working customers as much as they love working with you. + +**Deeply analytical** - some of the problems our customers face require a lot of investigation and digging around in data; a focused and analytical mindset is a must. + +**Being power users of PostHog is a must** - otherwise we won't be credible. PostHog is a big and growing platform, so this is a challenge to stay on top of! + +## Slack channel + +[#team-fde](https://posthog.slack.com/archives/C0ADE38DEFN) diff --git a/contents/teams/forward-deployed-engineering/mission.mdx b/contents/teams/forward-deployed-engineering/mission.mdx new file mode 100644 index 000000000000..51bd76983c6e --- /dev/null +++ b/contents/teams/forward-deployed-engineering/mission.mdx @@ -0,0 +1 @@ +Forward Deployed Engineers lead short-term projects with our biggest customers to ensure they are using PostHog according to recommended patterns, reducing their reliance on our support team, and ensuring that customers get the most out of their PostHog usage. \ No newline at end of file diff --git a/contents/teams/forward-deployed-engineering/objectives.mdx b/contents/teams/forward-deployed-engineering/objectives.mdx new file mode 100644 index 000000000000..653624817e78 --- /dev/null +++ b/contents/teams/forward-deployed-engineering/objectives.mdx @@ -0,0 +1,8 @@ +**Objective**: Hit the ground running as a real life small team + +## Q2 2026 Goals + +- Hire and onboard one new team member (Simon) +- Deliver something of use back to the product / GTM org after every completed engagement (Joshua) +- Define FDE intake guide - for requesters and FDEs (Simon) +- After each FDE engagement we log qualitatively the impact manually (Joshua) From cc28e56d0132e79849375c9a58daa92649fd7c5d Mon Sep 17 00:00:00 2001 From: Simon Fisher Date: Thu, 2 Apr 2026 15:29:31 +0100 Subject: [PATCH 2/3] Apply suggestion from @simfish85 --- contents/teams/forward-deployed-engineering/index.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/contents/teams/forward-deployed-engineering/index.mdx b/contents/teams/forward-deployed-engineering/index.mdx index 00a0539f6e93..186d5bdc5781 100644 --- a/contents/teams/forward-deployed-engineering/index.mdx +++ b/contents/teams/forward-deployed-engineering/index.mdx @@ -1,5 +1,5 @@ --- -title: Onboarding +title: Forward Deployed Engineering sidebar: Handbook showTitle: true hideAnchor: false From 797bab3b3fc0357d2437d9ed35b1f5d0a87848ad Mon Sep 17 00:00:00 2001 From: Simon Fisher Date: Thu, 2 Apr 2026 15:29:43 +0100 Subject: [PATCH 3/3] Apply suggestion from @charlescook-ph Co-authored-by: Charles Cook --- contents/teams/forward-deployed-engineering/index.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/contents/teams/forward-deployed-engineering/index.mdx b/contents/teams/forward-deployed-engineering/index.mdx index 186d5bdc5781..087bc7a97327 100644 --- a/contents/teams/forward-deployed-engineering/index.mdx +++ b/contents/teams/forward-deployed-engineering/index.mdx @@ -14,7 +14,7 @@ template: team ## Customers -* Large/high-growth customers who can benefit from the extra focus and attention. +* Existing large and/or high-growth customers who can benefit from the extra focus and attention. * Customers willing to pay for engineer time (via professional services). ## Output metrics