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| lastupdated | 2017-09-07 |
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{: #gettinghelp}
If you have problems or questions when using the {{site.data.keyword.cloudaccesstraillong}} service in {{site.data.keyword.Bluemix}}, you can check {{site.data.keyword.Bluemix_notm}}, or get help by searching for information or by asking questions through a forum. You can also open a support ticket. {:shortdesc}
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You can check whether {{site.data.keyword.Bluemix_notm}} is available by going to the Bluemix status page{:new_window}.
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You can review the forums to see whether other users ran into the same problem. When using the forums to ask a question, tag your question so that it is seen by the {{site.data.keyword.Bluemix_notm}} development teams.
- If you have technical questions about developing or deploying an app with the {{site.data.keyword.cloudaccesstrailshort}} service, post your question on Stack Overflow{:new_window} and tag your question with ibm-bluemix and activity-tracker.
- For questions about the service and getting started instructions, use the IBM developerWorks dW Answers{:new_window} forum. Include the activity-tracker and bluemix tags.
See Getting help for more details about using the forums.
- If you still can't resolve the problem, you can open an IBM support ticket. For information about opening an IBM support ticket, or about support levels and ticket severities, see Contacting support.