Feature Description
Add support to external_id when listing tickets. Ref: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#parameters
Example Use Case
When a ticket is created using external_id, we can easily map our entity to zendesk ticket entity without need to store zendesk id on our entity. But to query the ticket back, we need support to this feature.
Feature Description
Add support to
external_idwhen listing tickets. Ref: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#parametersExample Use Case
When a ticket is created using
external_id, we can easily map our entity to zendesk ticket entity without need to store zendesk id on our entity. But to query the ticket back, we need support to this feature.