Android users cannot send images in Intercom (works on iOS)

[yazanturk]

Title
Android users cannot send images in Intercom (works on iOS)

Description
We are experiencing an issue where Android users cannot send images through Intercom chat. The problem appeared suddenly without any recent changes on our side.

Details

• Platform: Flutter
• Plugin: intercom_flutter
• Android: Images fail to send
• iOS: Images are sent successfully
• The message itself is delivered, but the attached image does not appear in the conversation.

Steps to reproduce

1. Open Intercom chat in the Android app
2. Try to send an image to support
3. The image is not delivered to the conversation

Expected behavior
The image should be uploaded and appear in the conversation.

Actual behavior
The message is sent but the image is not delivered.

Additional notes

• The issue started recently.
• The same functionality works correctly on iOS.
• No recent changes were made to the Intercom integration.

If needed, we can provide logs or additional debugging information.[

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[deepak786]

It seems that issue is resolved in https://github.com/intercom/intercom-android/releases/tag/17.4.7
I will update the intercom_flutter

[deepak786]

Try intercom_flutter: ^9.5.5