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Errors when opening documents #368

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Description

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Steps to reproduce

1.Install OnlyOffice
2.Install DocumentServer_Comunity
3.Open an Office document

Expected behaviour

The document should be opened and no error should be reported

Actual behaviour

The document opens with no problem, but in the logs, I get several entries of the following two errors:

ServerException Server error: GET https://<domain>/index.php/apps/documentserver_community/open/0//convert.jpeg resulted in a 500 Internal Server Error response: <head (truncated...)

NotFoundException /appdata_ockxfncyepuy/documentserver_community/doc_0/convert.jpeg

ClientException Client error: POST https://<domain>/index.php/apps/documentserver_community/converter?shardKey=thumb_881458191 resulted in a 404 Not Found response: <head (truncated...)

If I check in the folders mentioned in the errors, the listed files are indeed not existing ones.

Server configuration

I have the NC instance running on Cloudamo hosting services, installed with the one-click installer.

**Nextcloud version: 32.0.6
OnlyOffice version: 9.12.0
DocumentServer_Ccomunity version: 0.2.1

I have another NC older instance with NC 28.0.4/OnlyOffice 9.5.0/DocumentServer_Ccomunity 0.1.20 which does not show those errors even if those files mentioned in the errors neither exist...

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