From 8fda826a7336d2d4fa6884d038da12838e4fcf64 Mon Sep 17 00:00:00 2001
From: David Crespo <david.crespo@oxidecomputer.com>
Date: Thu, 21 May 2026 17:23:32 -0500
Subject: [PATCH 1/2] add contact support to update status

---
 app/pages/system/UpdatePage.tsx | 14 ++++++++++++++
 1 file changed, 14 insertions(+)

diff --git a/app/pages/system/UpdatePage.tsx b/app/pages/system/UpdatePage.tsx
index 4fd9ca524..fefa4941f 100644
--- a/app/pages/system/UpdatePage.tsx
+++ b/app/pages/system/UpdatePage.tsx
@@ -191,6 +191,20 @@ export default function UpdatePage() {
         >
           {status.suspended ? 'Yes' : 'No'}
         </PropertiesTable.Row>
+        <PropertiesTable.Row
+          label={
+            <>
+              Contact support?{' '}
+              <TipIcon className="ml-1.5">
+                If yes, the system has detected one or more known conditions that require
+                Oxide support to resolve. Contact support before starting any update, and
+                immediately if an update has recently completed.
+              </TipIcon>
+            </>
+          }
+        >
+          {status.contactSupport ? 'Yes' : 'No'}
+        </PropertiesTable.Row>
       </PropertiesTable>
 
       <Divider className="my-8" />

From 657f7ed98a5bd16b1d3b608ad2b8c124dae3ccfe Mon Sep 17 00:00:00 2001
From: David Crespo <david.crespo@oxidecomputer.com>
Date: Thu, 21 May 2026 18:21:12 -0500
Subject: [PATCH 2/2] try it as a banner

---
 app/pages/system/UpdatePage.tsx | 28 +++++++++++++++++-----------
 mock-api/system-update.ts       |  2 +-
 2 files changed, 18 insertions(+), 12 deletions(-)

diff --git a/app/pages/system/UpdatePage.tsx b/app/pages/system/UpdatePage.tsx
index fefa4941f..c14c0d9a2 100644
--- a/app/pages/system/UpdatePage.tsx
+++ b/app/pages/system/UpdatePage.tsx
@@ -38,6 +38,7 @@ import { CardBlock } from '~/ui/lib/CardBlock'
 import { DateTime } from '~/ui/lib/DateTime'
 import { Divider } from '~/ui/lib/Divider'
 import * as DropdownMenu from '~/ui/lib/DropdownMenu'
+import { Message } from '~/ui/lib/Message'
 import { PageHeader, PageTitle } from '~/ui/lib/PageHeader'
 import { PropertiesTable } from '~/ui/lib/PropertiesTable'
 import { TipIcon } from '~/ui/lib/TipIcon'
@@ -191,21 +192,26 @@ export default function UpdatePage() {
         >
           {status.suspended ? 'Yes' : 'No'}
         </PropertiesTable.Row>
-        <PropertiesTable.Row
-          label={
+      </PropertiesTable>
+
+      {status.contactSupport && (
+        <Message
+          className="mt-4"
+          variant="notice"
+          title="Contact Oxide support"
+          content={
             <>
-              Contact support?{' '}
-              <TipIcon className="ml-1.5">
-                If yes, the system has detected one or more known conditions that require
-                Oxide support to resolve. Contact support before starting any update, and
-                immediately if an update has recently completed.
+              The system has detected one or more known conditions that require Oxide
+              support to resolve.{' '}
+              <TipIcon className="ml-0.5 [&>svg]:text-[var(--content-accent-secondary)]">
+                Contact support before starting any update, and immediately if an update has
+                recently completed. The checks underlying this state are not exhaustive, so
+                the absence of this message does not mean the system is completely healthy.
               </TipIcon>
             </>
           }
-        >
-          {status.contactSupport ? 'Yes' : 'No'}
-        </PropertiesTable.Row>
-      </PropertiesTable>
+        />
+      )}
 
       <Divider className="my-8" />
 
diff --git a/mock-api/system-update.ts b/mock-api/system-update.ts
index 5285352ef..fd127164a 100644
--- a/mock-api/system-update.ts
+++ b/mock-api/system-update.ts
@@ -36,7 +36,7 @@ export const updateStatus: Json<UpdateStatus> = {
     '17.0.0': 12,
     '16.0.0': 5,
   },
-  contact_support: false,
+  contact_support: true,
   suspended: false,
   target_release: {
     version: '17.0.0',