Socket server did not execute the callback for setAttributes with data

[Mihai-github]

Hello,

Sentry reported to us recently this error coming from the messenger widget we have integrated from you guys, is there something we need to worry about the below error?

Socket server did not execute the callback for setAttributes with data : {"name":"Name","email":"email@email.com","hash":"hash"}

[gutuJosh]

Hi Mihai! I have the same problem to! I see that the report is a bit old, have you managed to understand why is happening, in the meantime?

[MartinXPN]

I have the same issue as well. Not sure why it's happening...

[jaoaustero]

Hi is this still happening? we release a lot of changes before we check this issue

[wnasich]

yes, it is still happening. Below screenshots from JS error tracking from a small web app with a few of active users each day:

Thanks @jaoaustero

[jaoaustero]

@wnasich thanks for providing a screenshots, I'm not familiar with the sentry. But our setAttributes API returned undefined when it was success because the callback was intended to log if theres error

I will inform this on our team, but if sentry returning this error

did you observe if your data is set in the dashboard?

[pedro-brinfer-antunes]

Same here!
Any update? @jaoaustero

[Bumboobee]

The error still are happening in 2025, its been two years since the issue was open and there is no update at all? Please @jaoaustero how can we fix this?

Sentry keep warning our team about this issue.