Login app

[pccm18]

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• I have searched the HUB issues and found no similar bug report.

HUB Component

Signin

Bug

It does not allow to login to the app.

Environment

No response

Minimal Reproducible Example

No response

Additional

No response

[UltralyticsAssistant]

👋 Hello @pccm18, thank you for raising an issue about Ultralytics HUB 🚀 This is an automated response to help get things moving quickly, and an Ultralytics engineer will also assist you soon.
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  Since this appears to be a 🐛 Bug Report related to HUB app sign-in, please provide screenshots and steps to reproduce your problem to help us get started working on a fix.
  Please also share a minimum reproducible example (MRE) if possible, along with any helpful details such as:
• Device type and model 📱
• Mobile OS version
• Ultralytics HUB app version
• Whether login fails with email, Google, or another sign-in method
• What happens after tapping the login button
• Whether the issue happens on Wi-Fi, mobile data, or both
  We try to respond to all issues as promptly as possible. Thank you for your patience!

[pderrenger]

Thanks for reporting this. Please share a few details so we can reproduce it: device model, iOS or Android version, Ultralytics HUB App version, whether you’re using email/password or Google/Apple sign-in, and the exact steps/error you see after tapping Login. Please also confirm whether it still happens on the latest app version and whether you can sign in successfully from a mobile browser on Ultralytics HUB. See the Ultralytics HUB App docs and our guide for a Minimum Reproducible Example for the kind of details that help us investigate quickly.

[pccm18]

Thanks for getting back to me. Here are the details you requested to help reproduce the issue:

• OS Version: iOS 26.4.1

• App Version: 0.9.35 (I believe this is the latest version available).

• Sign-in Method: Email and password.

• Browser Sign-in: Yes, I can successfully sign in to the Ultralytics HUB from a mobile browser.

• Steps to Reproduce (MRE):

  1. Open the Ultralytics HUB mobile app.
  
  2. Select the account option.
  
  3. Enter my credentials.
  
  4. Tap the "Sign in" button.
  
  5. Error: A "something went wrong" message appears at the bottom of the screen.
  

Let me know if you need any further information.

[pderrenger]

Thanks, this is very helpful. Since sign-in works in your mobile browser but fails in the iOS app on 0.9.35 using email/password, this does look app-specific. Please first confirm you’re on the newest App Store build, then fully close and reinstall the app and test again. If it still reproduces, please share a short screen recording and the approximate timestamp/time zone of a failed login attempt so we can investigate further, and also let us know whether Apple sign-in shows the same behavior on the same device. See the Ultralytics HUB App iOS docs for app details.