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Support improvements week 10#574

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manototh wants to merge 2 commits intomainfrom
support/improvements-2026-03-03
Closed

Support improvements week 10#574
manototh wants to merge 2 commits intomainfrom
support/improvements-2026-03-03

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@manototh manototh commented Mar 3, 2026

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manototh added 2 commits March 3, 2026 14:20
The metrics query page mentioned rate and prom::rate functions but did
not explain how they handle counter resets, or what cumulative counters
are. Users querying cumulative counters that reset due to device restarts
or deployments had no guidance on which functions to use or how to
reconstruct totals across resets.

Added a new section explaining cumulative counter resets, how map rate
and align using prom::rate handle them, and how to combine rate with
sum to display totals over time windows despite resets.

Related support ticket:
- https://app.plain.com/workspace/w_01HA1Z15QQY1X6QR29KFMBMYTH/thread/th_01KJ37SHHYDNDW56DFJP40T1BG/

Made-with: Cursor
The Loki endpoint page only showed JavaScript and Python client library
examples, which did not help users migrating from an existing Loki
deployment. Users with Promtail, Grafana Alloy, or Grafana Agent had no
guidance on how to redirect their log streams to Axiom.

Added a migration section with configuration examples for Promtail,
Grafana Alloy, and Vector. Clarified the Loki HTTP push API path
accepted by the endpoint. Added a comparison explaining when to use the
Loki endpoint vs the Loki Multiplexer. Updated keywords for
discoverability.

Related support ticket:
- https://app.plain.com/workspace/w_01HA1Z15QQY1X6QR29KFMBMYTH/thread/th_01KHXNCZJJ71XWZAGRCAK9J4EJ/

Made-with: Cursor
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