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jhrahman/README.md 

> Automation & Manual QA Engineer
> Application Support
> Playwright Automation
> AWS Infrastructure
> OTT & Broadcast Technology
> API Troubleshooting

🔹 What I Do

  • 🛠️ L2 Technical & SaaS Support Engineer — troubleshooting complex application issues across cloud-based SaaS platforms with a focus on root cause analysis and fast resolution.
  • ☁️ AWS & API Troubleshooting — diagnosing infrastructure, authentication, and API-related failures in distributed systems.
  • 🧪 QA & Test Automation — supporting release quality through test case design, regression testing, and automation practices using tools like Playwright/BugBug.
  • 📺 OTT & Streaming Operations Support — ensuring stability of end-to-end OTT workflows, live channel monitoring, and incident resolution.
  • 🤝 Cross-functional Engineering Collaboration — working closely with DevOps, backend engineers, and architects to resolve production issues and improve system reliability.

🔹 What Drives Me

  • ⚡ Solving complex technical problems and improving the reliability of SaaS and cloud-based systems.
  • 🧪 Focused on improving software quality through testing, automation, and continuous improvement practices.
  • 🌱 Always learning and exploring DevOps, Cloud, and Automation technologies to expand my technical skill set.

🔹 Tech Stack & Tools

  • ☁️ Cloud & Infrastructure (AWS)
    S3 EC2 IAM CloudWatch Cognito DynamoDB

  • 📊 Monitoring & Observability
    Datadog

  • 🧪 QA & Test Automation
    Playwright BugBug Manual Testing Exploratory Testing POM Design Pattern Xray Test Management

  • 🖥️ System & Scripting
    Linux Shell Scripting

  • 🔗 API & Integration Testing
    REST API Postman

  • 🗂️ CI/CD & Version Control
    GitHub Actions Git GitHub

  • 🗄️ Databases
    PostgreSQL DBeaver

  • 🤝 Collaboration & Workflow Tools
    Jira Confluence Slack

  • 💻 Programming (Basic Proficiency)
    TypeScript JavaScript

  • ⚙️ Configuration & Automation
    Ansible

  • 🛠️ Development Tools
    VSCode Antigravity

📈 Contribution Activity

🤝 Let’s Connect

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  1. shiftmate shiftmate Public

    JavaScript