Document in-app support chat

docs.json

@@ -51,7 +51,8 @@
             "expanded": true,
             "pages": [
               "platform/quickstart",
-              "platform/key-concepts"
+              "platform/key-concepts",
+              "platform/support-chat"
             ]
           },
           {

platform/support-chat.mdx

@@ -0,0 +1,53 @@
+---
+title: In-app support chat
+description: Get help directly from the console with the embedded Intercom Messenger widget.
+---
+
+The in-app support chat puts our team one click away. The Intercom Messenger widget loads automatically in the console so you can ask questions, report issues, and view past conversations without leaving the page you're working on.
+
+## When to use it
+
+Use the support chat for:
+
+- Questions about how a feature works
+- Reporting a bug or unexpected behavior
+- Sharing feedback or feature requests
+- Following up on an existing support thread
+
+For incidents that affect production, contact your account team through the channels in your service agreement.
+
+## Open the messenger
+
+The messenger launcher appears in the bottom-right corner of every console page. Select it to open the chat panel.
+
+<Steps>
+  <Step title="Select the launcher">
+    Click the chat bubble in the bottom-right corner of the console.
+  </Step>
+  <Step title="Start or continue a conversation">
+    Type a new message or pick up an earlier thread from the conversation list.
+  </Step>
+  <Step title="Attach context">
+    Include screenshots or links to the page you're on—our team can respond faster when they can see what you see.
+  </Step>
+</Steps>
+
+<Tip>
+  The messenger remembers your past conversations across sessions, so you can close it and return later without losing context.
+</Tip>
+
+## Privacy and visibility
+
+- The messenger only loads after the page is interactive, so it never blocks the console from rendering.
+- Conversations are scoped to your user account and visible only to you and our support team.
+- Disable the widget at the browser level with any standard content blocker if your organization requires it.
+
+## Troubleshooting
+
+If the messenger doesn't appear:
+
+- Refresh the page—the widget loads asynchronously and may be delayed on slow connections.
+- Check whether a content blocker or browser extension is blocking `widget.intercom.io`.
+- Confirm third-party cookies are allowed for the console domain.
+
+If the issue persists, email your account team with the page URL and a screenshot of the browser console.