This repository is a portfolio project demonstrating how I write and structure end-user product documentation for a SaaS help center using a docs-as-code approach.
Confidentiality note: TaskFlow is a fictional product. Content is designed to reflect real help-center documentation patterns without using any client or proprietary information.
- User-first onboarding content (Getting started)
- Task-based guides (common workflows)
- Admin documentation (roles, permissions, security)
- Troubleshooting articles designed to deflect support tickets
- Release notes templates for product teams
This help center is written for:
- End users managing daily work (projects, tasks, notifications)
- Workspace admins managing access, permissions, and security
- Support teams using articles to resolve common issues
Start here: Help Center Home
Key sections:
- Getting started:
docs/getting-started/ - Guides:
docs/guides/ - Admin:
docs/admin/ - Troubleshooting:
docs/troubleshooting/ - FAQs:
docs/faqs/ - Release notes:
docs/release-notes/
- Content format: Markdown
- Style rules: STYLE-GUIDE.md
- Contribution guidance: CONTRIBUTING.md
- Article template: templates/kb-article-template.md