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docs: add Ticketing extension documentation#96

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maximelb wants to merge 5 commits intomasterfrom
ticketing
Draft

docs: add Ticketing extension documentation#96
maximelb wants to merge 5 commits intomasterfrom
ticketing

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Summary

  • Adds comprehensive documentation for the Ticketing extension (ext-ticketing) under Integrations > Extensions > LimaCharlie
  • Covers ticket lifecycle, severity/SLA mapping, configuration, investigation tooling (entities, telemetry, artifacts), merging, escalation, D&R rule integration, dashboard, reporting, audit trail, and data retention
  • Adds nav entry in mkdocs.yml

Test plan

  • Verify mkdocs build --strict passes
  • Review rendered page for formatting (mermaid state diagram, tables, tabbed code blocks)
  • Confirm cross-reference links resolve correctly (Investigation, D&R Rules, Response Actions, Using Extensions)

🤖 Generated with Claude Code

maximelb and others added 5 commits February 23, 2026 15:41
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Align documentation with current ext-ticketing codebase:
- Fix merge API fields (target_ticket_id/source_ticket_ids)
- Fix query params (oids, page_size, page_token, search)
- Fix bulk update to use oid in request body
- Add merged transitions to state machine diagram
- Add detections sub-resource endpoints
- Add assignees endpoint
- Add report time range parameters (from/to)
- Remove non-existent close_ticket D&R action
- Remove non-existent /reports/mtta and /reports/mttr endpoints
- Remove notification_webhook config (automatic via hooks)
- Fix permissions to include org.conf.get/set for config
- Document webhook payload structure

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Add CLI tabs for all ticket operations and a new "Creating a Ticket"
section documenting the new `ticket create` CLI command and Python
SDK `create_ticket()` method.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
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