seven SMS for osTicket

Send SMS from within tickets in osTicket via the seven gateway, plus event-based dispatch on ticket creation.

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Features

• Send SMS from a Ticket - Click More > Send SMS on any open ticket
• Auto-Resolve Recipient - When the assignee has a mobile-phone number, it's pre-filled
• Event-Based Dispatch - Auto-fire SMS to the assigned staff or team lead on ticket creation
• Mail-Template Driven - Reuse osTicket's mail templates as SMS bodies

Prerequisites

• osTicket 1.17+ (tested with 1.17.2)
• A seven account with API key (How to get your API key)

Installation

1. Download the latest release.
2. Extract it into /path/to/osticket/include/plugins/.
3. In the admin go to Manage > Plugins, click Add New Plugin and install seven.
4. Create a new plugin instance and paste your API key.
5. Set Status to Active.

Usage

Send an SMS from a ticket

Open a ticket, click the More (cog icon) menu and pick Send SMS. If the assignee has a mobile-phone number set, the recipient field is pre-filled.

Event-based dispatch on ticket creation

In the plugin instance settings:

1. Pick a mail template - its body becomes the SMS body.
2. Toggle Send SMS after ticket creation.

The plugin then SMSes the assigned staff member or team lead on every new ticket.

Support

Need help? Feel free to contact us or open an issue.

License

MIT