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competitor-benchmarking

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bhumimehta2710 / Customer-Employee-Market-Experience-Analysis-Insights-Case-Study

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Excel-based retail analytics case study connecting Customer Experience (27K+ transactions), Employee Experience (80 locations), and Market Benchmarking (9 competitors) — answering 6 strategic business questions on retention, staff impact, and competitive positioning.

excel pivot-tables data-analysis employee-experience case-study business-inteligence market-analysis customer-experience retention-analysis cx-analytics retail-analytics satisfaction-analysis competitor-benchmarking staff-performance
  • Updated Apr 4, 2026

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