AI-powered concierge that normalises guest messages from WhatsApp, Booking.com, Airbnb, Instagram and direct channels, drafts a reply with Claude, and routes responses through a deterministic confidence-scoring pipeline. Built with FastAPI + Claude Sonnet 4.
python nlp webhook postgresql customer-support saas hospitality multi-channel operational-dashboard ai-agents claude intent-classification fastapi llm prompt-engineering anthropic ai-tooling confidence-scoring unified-messaging guest-messaging
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Updated
May 18, 2026 - Python