fix(focus): clarify approve consequences and action verbs

__tests__/single-action-queue.test.tsx

@@ -2,7 +2,7 @@
 /**
  * Reframe V2, piece 1 - the Single-Action Queue on /focus.
  * Locks the one-action-at-a-time contract: the current (first pending) action is
- * shown with Approve / Snooze / Skip mapped to the 3-decision backend, a visible
+ * shown with Approve / Not now / Hide mapped to the 3-decision backend, a visible
  * "Sample" badge while the brief is sample-gated, an always-visible "nothing sends"
  * assurance, a progress rail, and the finish-line state when nothing is pending.
  */
@@ -70,7 +70,7 @@ describe("SingleActionQueue", () => {
     expect(screen.queryByText("Sample")).toBeNull();
   });
 
-  it("exposes Approve / Snooze / Skip controls and the nothing-sends assurance", () => {
+  it("exposes Approve / Not now / Hide controls and the nothing-sends assurance", () => {
     render(
       <SingleActionQueue
         actions={[opp("a")]}
@@ -80,21 +80,21 @@ describe("SingleActionQueue", () => {
       />,
     );
     expect(screen.getByRole("button", { name: /Approve: Do a/ })).toBeTruthy();
-    expect(screen.getByRole("button", { name: /Snooze: Do a/ })).toBeTruthy();
-    expect(screen.getByRole("button", { name: /Skip: Do a/ })).toBeTruthy();
+    expect(screen.getByRole("button", { name: /Not now.*Do a/ })).toBeTruthy();
+    expect(screen.getByRole("button", { name: /Hide.*Do a/ })).toBeTruthy();
     expect(screen.getByTestId("single-action-queue").textContent).toMatch(
       /nothing sends without your approval/i,
     );
   });
 
-  it("maps Approve / Snooze / Skip to approved / skipped / dismissed", () => {
+  it("maps Approve / Not now / Hide to approved / skipped / dismissed", () => {
     const onDecision = vi.fn();
     // Three independent renders so the same first card is present for each click
     // (the real parent re-supplies `actions` as decisions land).
     for (const [label, expected] of [
       [/Approve: Do a/, "approved"],
-      [/Snooze: Do a/, "skipped"],
-      [/Skip: Do a/, "dismissed"],
+      [/Not now.*Do a/, "skipped"],
+      [/Hide.*Do a/, "dismissed"],
     ] as const) {
       cleanup();
       render(
@@ -151,7 +151,7 @@ describe("SingleActionQueue", () => {
 
     expect(onDecision).toHaveBeenCalledWith("a", "approved");
     expect(screen.getByText(/1 of 2/)).toBeTruthy();
-    expect(screen.getByTestId("saq-announcer").textContent).toMatch(/Saving approval/i);
+    expect(screen.getByTestId("saq-announcer").textContent).toMatch(/Saving approve/i);
     expect(screen.getByTestId("saq-announcer").textContent).not.toMatch(/^Approved/i);
   });
 

app/(shell)/focus/FocusModeClient.tsx

@@ -6,20 +6,21 @@ import {
   Check,
   ChevronDown,
   ChevronRight,
+  Clock,
   Eye,
   Flame,
   LayoutDashboard,
   Loader2,
   Send,
   ShieldCheck,
-  SkipForward,
   Sparkles,
   Sun,
   TrendingUp,
   X,
 } from "lucide-react";
 import { useRouter } from "next/navigation";
 import type { RecoveryOpportunity } from "@/lib/pulse/remote-client";
+import { ACTION_VERBS } from "@/lib/focus/action-verbs";
 import type { BusinessVertical } from "@/lib/types";
 import { getVerticalCopy, formatCurrency } from "@/lib/focus/vertical-copy";
 import { useStreak, getStreakTier } from "@/lib/hooks/useStreak";
@@ -1192,7 +1193,7 @@ export function FocusModeClient({
       {/* Swipe hint - only shows on first visit, mobile only */}
       {!simpleView && !Object.keys(decisions).length && pendingActions.length > 0 && (
         <p className="mb-3 text-center text-[11px] text-stone-400 md:hidden">
-          Swipe right to approve. Swipe left to skip for later.
+          Swipe right to approve. Swipe left for {ACTION_VERBS.skipped.label.toLowerCase()}.
         </p>
       )}
 
@@ -1201,8 +1202,8 @@ export function FocusModeClient({
         <div className="mb-4 flex items-start gap-3 rounded-xl border border-stone-700 border-l-amber-500 border-l-2 bg-stone-800/60 px-3 py-2.5 animate-fade-in">
           <p className="flex-1 text-xs text-stone-400 leading-relaxed">
             Tap <span className="font-medium text-stone-300">Approve</span> to send it (after your okay),{" "}
-            <span className="font-medium text-stone-300">Snooze</span> to revisit later, or{" "}
-            <span className="font-medium text-stone-300">Skip</span> to pass.
+            <span className="font-medium text-stone-300">{ACTION_VERBS.skipped.label}</span> to revisit later, or{" "}
+            <span className="font-medium text-stone-300">{ACTION_VERBS.dismissed.label}</span> to remove it.
             Nothing sends without your say-so.
           </p>
           <button
@@ -1492,16 +1493,16 @@ export function FocusModeClient({
                   disabled={submitting.has(action.id)}
                   className="flex items-center justify-center gap-1 rounded-lg bg-stone-700/60 border border-stone-600/50 px-3 py-2.5 text-sm text-stone-200 hover:bg-stone-700 hover:text-white transition-colors min-h-11 disabled:opacity-50 focus-visible:ring-2 focus-visible:ring-stone-400 focus-visible:ring-offset-2 focus-visible:ring-offset-stone-900"
                 >
-                  <SkipForward className="h-3.5 w-3.5" />
-                  Skip
+                  <Clock className="h-3.5 w-3.5" />
+                  {ACTION_VERBS.skipped.label}
                 </button>
                 <button
                   onClick={() => handleDecision(action.id, "dismissed")}
                   disabled={submitting.has(action.id)}
                   className="flex items-center justify-center gap-1 rounded-lg px-3 py-2.5 text-sm text-stone-400 hover:text-stone-200 hover:bg-stone-800/50 transition-colors min-h-11 disabled:opacity-50 focus-visible:ring-2 focus-visible:ring-stone-400 focus-visible:ring-offset-2 focus-visible:ring-offset-stone-900"
                 >
                   <X className="h-3.5 w-3.5" />
-                  Dismiss
+                  {ACTION_VERBS.dismissed.label}
                 </button>
               </div>
 

app/(shell)/focus/WalkthroughBanner.tsx

@@ -3,6 +3,7 @@
 import { useState, useEffect } from "react";
 import { ChevronRight, X, Check, SkipForward, Eye, Sparkles } from "lucide-react";
 import type { BusinessVertical } from "@/lib/types";
+import { ACTION_VERBS } from "@/lib/focus/action-verbs";
 
 const STORAGE_KEY = "relay-walkthrough-complete";
 
@@ -21,8 +22,8 @@ function getSteps(clientNoun: string): WalkthroughStep[] {
     },
     {
       icon: <Check className="h-4 w-4 text-teal" />,
-      title: "Approve, skip, or dismiss",
-      description: "Tap Approve to send outreach on your behalf. Skip to revisit later. Dismiss to remove it. You stay in control. Nothing sends without your OK.",
+      title: `${ACTION_VERBS.approved.label}, ${ACTION_VERBS.skipped.label}, or ${ACTION_VERBS.dismissed.label}`,
+      description: `Tap ${ACTION_VERBS.approved.label} after reviewing. Each card tells you whether approval sends now or drafts for review. ${ACTION_VERBS.skipped.label} means it comes back later; ${ACTION_VERBS.dismissed.label} removes it. You stay in control.`,
     },
     {
       icon: <Eye className="h-4 w-4 text-amber-400" />,

components/focus/SingleActionQueue.tsx

@@ -1,6 +1,7 @@
 import { useState, useEffect, useMemo, useCallback, useRef } from "react";
-import { Check, SkipForward, Clock, FlaskConical, ScrollText } from "lucide-react";
+import { Check, X, Clock, FlaskConical, ScrollText } from "lucide-react";
 import type { RecoveryOpportunity } from "@/lib/pulse/remote-client";
+import { ACTION_VERBS } from "@/lib/focus/action-verbs";
 import {
   TrustStrip,
   resolveProvenance,
@@ -56,15 +57,15 @@ const EMPTY_FAILED_SET = new Set<string>();
  *
  * The page an owner lands on shows ONE action to take next, not a wall of panels.
  * This is the focused successor to the top-3 OneScreenBrief: it advances through the
- * pending actions one card at a time (Approve / Snooze / Skip), with a progress rail
+ * pending actions one card at a time, with a progress rail
  * and an "N of M" counter, so the owner makes one decision, sees the next, and is
  * done. Per-card contract truth (source, status, "will not send until you approve")
  * stays visible via the shared TrustStrip. When every action is decided it shows the
  * finish-line state.
  *
- * Decisions map to the existing 3-decision contract (approved / skipped / dismissed);
- * "Snooze" is skipped (defer) and "Skip" is dismissed (not now) - identical mapping to
- * OneScreenBrief so the backend decide endpoint is unchanged.
+ * Decisions map to the existing 3-decision contract (approved / skipped / dismissed).
+ * Labels come from ACTION_VERBS so every owner-facing surface uses the same
+ * words for the same consequence.
  *
  * Honesty (do not relax):
  *  - Until the brief is built on the owner's live data, every card carries a visible
@@ -120,7 +121,7 @@ export function SingleActionQueue({
     return () => setAuditSubject(null);
   }, [currentSubject, setAuditSubject]);
 
-  // Screen-reader narrative: Approve/Snooze/Skip mutate the queue and advance the
+  // Screen-reader narrative: decisions mutate the queue and advance the
   // card, so a polite live region announces the decision + what's next. Without it
   // a non-sighted owner taps and hears nothing change (the #1 a11y gap on this surface).
   const [announcement, setAnnouncement] = useState("");
@@ -130,7 +131,11 @@ export function SingleActionQueue({
       if (submitting.has(id) || localInFlightId.current === id) return;
       localInFlightId.current = id;
       const verb =
-        decision === "approved" ? "approval" : decision === "skipped" ? "snooze" : "skip";
+        decision === "approved"
+          ? ACTION_VERBS.approved.label.toLowerCase()
+          : decision === "skipped"
+            ? ACTION_VERBS.skipped.label.toLowerCase()
+            : ACTION_VERBS.dismissed.label.toLowerCase();
       setAnnouncement(
         `Saving ${verb}. Nothing sends until this is saved.`,
       );
@@ -143,7 +148,7 @@ export function SingleActionQueue({
     [onDecision, submitting],
   );
 
-  // Keyboard shortcuts for the morning ritual: A approve, S snooze, K skip.
+  // Keyboard shortcuts for the morning ritual: A approve, S not now, K hide.
   // The brief is a one-tap habit; on desktop the owner clears the queue without
   // reaching for the mouse. Ignored while a decision is in flight, when the
   // queue is empty, or when the owner is typing / has a control focused (input,
@@ -330,28 +335,36 @@ export function SingleActionQueue({
             <Check className="h-4 w-4" aria-hidden />
             Approve
           </button>
+          {/* Answer the owner's scariest question AT her thumb, not three rows
+              up in the TrustStrip. Driven off the same canonical provenance.sends
+              boolean so it can never overclaim a send. */}
+          <p className="text-center text-xs text-stone-400">
+            {provenance.sends
+              ? `Approving sends this to ${current.target?.name ?? "your client"}.`
+              : "Approving drafts this for your review — nothing is sent yet."}
+          </p>
           <div className="grid grid-cols-2 gap-2">
             <button
               type="button"
-              aria-label={`Snooze: ${headline}`}
+              aria-label={`${ACTION_VERBS.skipped.aria}: ${headline}`}
               aria-keyshortcuts="s"
               disabled={busy}
               onClick={() => decide(current.id, "skipped")}
               className="inline-flex min-h-11 items-center justify-center gap-1 rounded-lg border border-stone-600/50 bg-stone-700/60 px-3 py-2.5 text-sm text-stone-200 transition-colors hover:bg-stone-700 hover:text-white disabled:opacity-50 focus-visible:ring-2 focus-visible:ring-stone-400 focus-visible:ring-offset-2 focus-visible:ring-offset-stone-900"
             >
               <Clock className="h-3.5 w-3.5" aria-hidden />
-              Snooze
+              {ACTION_VERBS.skipped.label}
             </button>
             <button
               type="button"
-              aria-label={`Skip: ${headline}`}
+              aria-label={`${ACTION_VERBS.dismissed.aria}: ${headline}`}
               aria-keyshortcuts="k"
               disabled={busy}
               onClick={() => decide(current.id, "dismissed")}
               className="inline-flex min-h-11 items-center justify-center gap-1 rounded-lg px-3 py-2.5 text-sm text-stone-400 transition-colors hover:bg-stone-800/50 hover:text-stone-200 disabled:opacity-50 focus-visible:ring-2 focus-visible:ring-stone-400 focus-visible:ring-offset-2 focus-visible:ring-offset-stone-900"
             >
-              <SkipForward className="h-3.5 w-3.5" aria-hidden />
-              Skip
+              <X className="h-3.5 w-3.5" aria-hidden />
+              {ACTION_VERBS.dismissed.label}
             </button>
           </div>
         </div>
@@ -364,10 +377,10 @@ export function SingleActionQueue({
           approve
           <span className="px-1 text-stone-600">·</span>
           <kbd className="rounded border border-stone-600 bg-stone-800 px-1 font-sans text-stone-300">S</kbd>{" "}
-          snooze
+          {ACTION_VERBS.skipped.label.toLowerCase()}
           <span className="px-1 text-stone-600">·</span>
           <kbd className="rounded border border-stone-600 bg-stone-800 px-1 font-sans text-stone-300">K</kbd>{" "}
-          skip
+          {ACTION_VERBS.dismissed.label.toLowerCase()}
         </p>
       </div>
 

lib/focus/action-verbs.ts

@@ -0,0 +1,46 @@
+/**
+ * Canonical decision verbs for EVERY Focus / morning-brief action surface.
+ *
+ * Why this exists (a real, owner-trust bug it fixes): the word "Skip" did
+ * OPPOSITE things on the two screens an owner toggles between —
+ *   - Simple Mode (SingleActionQueue):  "Skip"  -> dismissed (remove for good)
+ *   - Full brief  (FocusModeClient):    "Skip"  -> skipped   (defer; comes back)
+ * So an owner who learned "Skip" = defer on one screen would, on the other,
+ * permanently drop a real client. For a wellness owner protective of her client
+ * relationships, not knowing whether she just deferred or dropped someone is the
+ * precise hesitation that turns into avoidance. One source of truth keeps the
+ * label -> consequence mapping identical on every surface.
+ *
+ * The three decisions map to the UNCHANGED backend contract; only the
+ * owner-facing labels are canonicalized here.
+ */
+export type ActionDecision = "approved" | "skipped" | "dismissed";
+
+interface ActionVerb {
+  /** The button label — identical on every action surface. */
+  label: string;
+  /** Plain-English consequence (use as aria detail / optional caption). */
+  consequence: string;
+  /** Full aria-label verb phrase (label + consequence, for screen readers). */
+  aria: string;
+}
+
+export const ACTION_VERBS: Record<ActionDecision, ActionVerb> = {
+  approved: {
+    label: "Approve",
+    consequence: "Approve this action.",
+    aria: "Approve",
+  },
+  skipped: {
+    // Defer — it returns in a later brief. (Never "Skip": ambiguous with remove.)
+    label: "Not now",
+    consequence: "Comes back in a later brief.",
+    aria: "Not now (defer — it comes back in a later brief)",
+  },
+  dismissed: {
+    // Remove for good.
+    label: "Hide",
+    consequence: "Removes this for good.",
+    aria: "Hide (remove this for good)",
+  },
+};